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This page provides you with the information you need to start working on-site and help you learn about processes, structures, and resources available to you.
- Introduction to Island Health
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Welcome to Island Health an introduction to your new health authority.
Living our Values: Island Health vision, purpose, values, code of conduct and expectations.
Respectful Workplace: This module explains Island Health’s Respectful Workplace Policy and corresponding Procedures, and the Enhanced Medical Staff Support team can provide support regarding issues of medical staff professionalism.
Cultural Safety
There are 50 First Nations on Vancouver Island and three cultural families: Coast Salish, Nuu-chah-nulth, and Kwakawa’wakw. Each cultural family contains a number of First Nations. The department of Aboriginal Health contains numerous links to local, provincial and national resources.- Introduction to Cultural Safety and Humility: This module provides an introduction to Cultural Safety and Humility in Island Health.
For further training Opportunities:
- San'Yas Indigenous Cultural Safety:
Cultural safety is about fostering a climate where the unique history of Indigenous peoples is recognized and respected in order to provide appropriate care and services in an equitable and safe way, without discrimination. This website includes information about the San’yas: Indigenous Cultural Safety Training Program delivered by the Provincial Health Services Authority of British Columbia.
LearningHub is a secure, province-wide course registry and learning management system. It is hosted by PHSA (Provincial Health Services Authority), and shared by 7 BC health authorities.
- Island Health Structures
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Below is a brief overview of key Island Health structures working collaboratively to support medical staff and the entire Island Health network. Additional information including contacts can be found through the hyperlink heading of each section.
- Island Health Executive Team: The Island Health executive team is responsible for meeting the health needs of the population we serve in an effective and sustainable way. In collaboration with the BC Ministry of Health, executive establishes performance objectives regarding the delivery of health care, and works to ensure those goals are met or exceeded.
- Organizational Structure: Governed by a board of directors and led by the executive team, Island Health delivers its services through the organizational structures outlined on this page.
- Quality Structures:
- Quality Structures 101: This page provides an outline of Island Health’s comprehensive quality structure which includes both program and geographically based councils, all reporting to the Quality Operations Council.
- Quality Councils:This page outlines the Quality councils, both program and geographically based and all reporting to the Quality Operations Council.
- Medical Staff Structures: This page provides information regarding how Island Health medical staff are organized, including charts outlining the Departmental and Operational structures.
- Medical Staff Governance: Island Health medical staff are governed by applicable legislation, medical staff rules and bylaws, and Island Health policies. These regulations and rules govern the activities and expectations of Island Health's medical staff.
- Medical Staff Associations: There are 11 local Medical Staff Associations across Island Health providing collaborative engagement and advocacy for medical staff.
- Medical and Academic Affairs
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Island Health's Medical and Academic Affairs provides services to support an engaged and healthy medical staff that works with Island Health to co-lead and respond effectively to the rapidly changing world of health care.
- Contract Management
The Contract Management team negotiates and prepares medical staff contracts for clinical, on-call, medical leadership and physician administrative services, processes medical staff payments, facilitates medical staff contract management and provides stewardship for Ministry funds that support these services. - Practice Design Support
The Medical Staff, Practice Design Support team aligns with Medical and Academic Affairs’ physician engagement priorities and Medical Staff Human Resource Plan development by working collaboratively with programs to define physicians’ roles, services, and organizational impacts as well as providing support through financial analysis. - Physician Quality Improvement (PQI)
The Physician Quality Improvement (PQI) team offers online learning, introductory workshops and a comprehensive 12-month Cohort training program to all medical staff including privileged GPs, Specialists, Midwives and Nurse Practitioners. - Recruitment
The Medical Staff Recruitment team is responsible for the following: Recruitment of General Practitioners and Specialists (pre-screening of applicants, obtaining references, coordination of interviews and site visits, and preparation of offer letters), Recruitment of International Medical Graduates (IMGs) (Provide ongoing support to IMGs and their families as they relocate to Vancouver Island). - Credentialing and Privileging
The Credentialing and Privileging team is responsible for medical staff appointments (also known as credentialing) and Island Health privileges. Each physician, midwife, dentist and nurse practitioner must receive an appointment to the medical staff prior to Island Health practicing in our facilities or community services. The Credentialing and Privileging team coordinates new applications for privileges, reappointment processes and changes to privileges as governed by Island Health's Medical Staff Bylaws and Medical Staff Rules. - Governance
The Governance Team is strategically aligned with Island Health Leadership and the Health Authority Medical Advisory Committee (HAMAC). This team: Oversees implementation of strategic initiatives to support all aspects of medical staff governance and engagement in accordance with the Medical Staff Bylaws (MSB) and Medical Staff Rules (MSR), and Island Health policies and procedures. Supports the development, implementation, and administration of the Medical Staff Department Structure. - Communications, Education and Development
The Communications, Education and Development team works on Improving communication and engagement through medical leader onboarding, orientation & town halls, medical staff recognition, medical staff onboarding, navigation supports & resources, and enhanced rural programs liaison support. Supporting education and development through departmental CPD rounds, CME accreditation advisory support, community rural CME support, leadership development programing and education funding administration. - Enhanced Medical Staff Support (EMSS)
The EMSS team in Medical Affairs supports medical leaders who may be asked to attend to concerns raised regarding professionalism of medical staff. EMSS supports and helps to resolve professional issues as they arise, and works proactively to enhance the capacity and ability of medical and other leaders across the organization to understand, manage and resolve concerns. - The Medical and Academic Affairs team is under the leadership of Dr. Ben Williams, Vice President, Medicine, Quality, Research & Chief Medical Officer. Click here to learn more about Medical and Academic Affairs.
- Contract Management
- Get to know Island Health Sites
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North Island
Central Island
South Island
- Get to know your Department
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Here you will find department specific information including, department specific education, news, and departmental policies.
- Department of Anesthesiology, Pain & Perioperative Medicine:
- Department of Emergency
- Department of Critical Care
- Department of Laboratory Medicine
- Department of Maternity Care
- Department of Pediatrics
- Department of Medical Imaging
- Department of Medicine
- Nurse Practitioners
- Department of Primary Care
- Department of Psychiatry
- Department of Public Health
- Department of Surgery
- Patient Safety & Quality
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Violence Prevention
This e-learning course is intended for non-unionized medical staff within the health authorities, such as physicians, dentists, etc.Hand Hygiene
In this module you will learn about the role that hand hygiene plays in preventing infections, and when and how to properly clean your hands to prevent the spread of infection.Mental Health Act
This page provides an overview of the Mental Health Act of British Columbia. It offers a basic understanding of the legislation of the Act, the responsibilities of care staff and physicians, and rights of the patient.Disclosure of Unexpected Clinical Outcomes (CUO)
Health care providers are legally, ethically and professionally obligated to tell patients when unexpected clinical outcomes occur, including those caused by error. Island Health offers all clinicians CME accredited training, delivered virtually and free of charge, which will support the preparation and completion of honest, timely and empathetic disclosure conversations. Available for registration on Learning Hub:CUO for Clinicians, Part 1:
BCPSQC Communicating Unexpected Outcomes (CUO) for Clinicians (Part 1 of 2) CUO for Clinicians,Part 2:
BCPSQC Communicating Unexpected Outcomes (CUO) for Clinicians (Part 2 of 2)Patient Safety & Learning System
The BC Patient Safety & Learning System (PSLS) is a web-based patient safety event reporting tool that helps health-care providers manage patient safety events and share lessons learned to improve patient safety and quality of care.
Patient Safety Learning System video
A training video teaching you how to report incidents in the Patient Safety & Learning System.
- Safety at work: Island Health Safety Hub
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A central source for safety information and reporting pathways. Visit this page to find resources to support freedom from the risk of injury, danger or loss, and from physical and psychological harm for yourself and patients.
- Medication Safety
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This Medication Safety links to resources to support safe administration of medication to Island Health patients across the continuum of care. This team of clinical subject matter experts coordinate with Pharmacy, Professional Practice and Quality to provide implementation ready solutions and guidance for safe medication practices.
Medication Reconciliation
This course provides a basic overview of how to incorporate Medication Reconciliation into practice. After successfully completing this course, you will be able to complete an admission, transfer, and/or discharge medication reconciliation either electronically or on paper, as applicable to your site.BPMH – Best Possible Medication History
This course provides a basic overview of how to conduct and document a Best Possible Medication History (BPMH) into your practice. - Information Management
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Confidential Information Management
This page will support you in your ongoing efforts to care for all confidential information you may encounter in your day-to-day practice. - Mental Health Act
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Mental Health Act - Island Health (online) - LearningHub (phsa.ca)
This learning module offers a basic understanding of the legislation of the Mental Health Act of BC, the responsibilities of care staff and physicians, and rights of the patient.
