Enhanced Medical Staff Support (EMSS)

EMSS in Medical Affairs supports medical leaders who may be asked to attend to concerns raised regarding professionalism or performance of medical staff.

EMSS supports and helps to resolve professional issues as they arise, and works proactively to enhance the capacity and ability of medical and other leaders across the organization to understand, manage and resolve concerns.

EMSS encourages early and informal resolution to create a culture of respectful communication and constructive management of differences.  All members of the medical staff contribute to workplace culture and thus have an important role.  Medical leadership have the additional responsibility for ensuring that concerns raised are given attention and addressed fairly and appropriately and to support medical staff in their development. 

Services currently supported by EMSS include:

  • Teaching and coaching for  Department Heads and Division Heads
  • Meeting facilitation support for  leaders dealing with EMSS issues, including an escalation process for concerns that require urgent and immediate attention
  • A comprehensive EMSS Toolkit
  • Case management and support to meet documentation requirements
Contact the Support Team

All inquires and concerns can be directed to EMSS@viha.ca