Supporting Change

Frequently requested support to help you navigate Island Health and additional resources and opportunities exist for medical staff to drive change. 

Data Access

Island Health’s Clinical Information Support department captures and provides subject matter expertise on clinical and administrative data from hospital patient records. The data sets are collected locally, standardized and reported provincially and nationally.

Island Health’s Decision Support department is mandated to provide information in a timely manner to support decision-making across Island Health. Data generated by the many aspects of patient care and Island Health business are transferred into meaningful information.

The Report PORTAL, launched in fall 2020, provides site level data. Materials available are for work associated with understanding, monitoring, and improving the health system.

You can find Report PORTAL on our intranet at:

Your Island Health Network login is required to access the site.

Data access requests can be sent to


BC Patient Safety and Learning System

BC Patient Safety & Learning System (PSLS), a web-based patient safety event reporting tool that helps health-care providers manage patient safety events and share lessons learned to improve patient safety and quality of care.

For issues reporting or accessing PSLS please contact

Please click here for more details.

Policy Development Process

All Island Health policies, procedures and guidelines (i.e., formal documents) need to be developed and approved using established processes and templates. The Policy Stewardship Team is available to help support at every phase. If a formal document is the believed to be right tool to address the service gap or need, the first step in the policy development process is to check what may already exist, including legislation, other health authority policies, or currently on the Island Health intranet. Further steps to develop Island Health-approved policies, procedures and guidelines are listed on the secure intranet.  If you require assistance, email and check with the Medical Staff Governance team.

Practice Support Program

The Practice Support Program is a quality improvement-focused initiative that provides a suite of evidence-based educational services and in-practice supports to improve patient care and physician experience.

As an initiative of the General Practice Services Committee, PSP supports doctors to work towards an integrated system of care via the patient medical home and primary care home model.

Training modules currently offered include: advanced access/office efficiency, child and youth mental health, end-of-life, groups medical visits, adult mental health, COPD, musculoskeletal, and pain management.


Phone: 250-519-5149
Fax: 250-519-5159

Physician Quality Improvement

The Physician Quality Improvement department supports physicians leading quality improvement projects.

Medical Governance

Program & Geographic Governance

Medical Staff Associations

Partners – Doctors of BC, JCC, Divisions of FP