Well Planned Action Series: Module 2 – Seeing is Believing!

By the end of Module 2, you will be able to:

• Describe the roles, skills, and workload within the care environment of each of the team members
• Identify the processes involved in creating, communicating, and clarifying medical goals for discharge from each perspective
• Identify potential opportunities for improvement within sphere of control 

Let’s get you started!

Each Module contains a set of videos and an Action Period Guide. While you can do these in any order, we recommend following our “playlist” below and then completing the Action Period Guide activities with your team members.

Module 2 Videos

Module 2 – Seeing is Believing (05:05)

The Cynefin Framework by David Snowden explained (2:29; watch up to 1:50) 

Introduction to Human Factors Engineering (3:27)

Sphere of Control and Sphere of Influence (1:43)

Working as a team for patient flow – every team member helps (3:00)

Module 2 Discussion & Action Period Tasks Explained (03:18)

Action Period Guide for Module 2

Required Activities:

Understanding the different roles and perspectives of your Action Series Team members, and what parts of the process they have sphere of control and sphere of influence over, will help you identify opportunities for improvement that you can test change ideas on during the later modules. The Action Period Worksheet will guide you through two great activities.

• Action Period Worksheet – Be a Well Planned Explorer! (25-30 minutes)

For change to be successful and spreadable, you need to start by developing awareness with your broader team. Share what you are doing early and often. The monthly Team Activity Update will help you do that!

• Team Activity Update – complete & share with broader team/unit (10-15 minutes)

Additional Resources:

Interested in learning more? Check out these additional resources:

• The Big Bang Theory Active Listening (1:55)
  An example of active listening in action
• What Matters To You Resources
  Asking, listening, and responding to what matters to patients is a key feature of person- and family-centred care
•  8 Essential Components of Communication 
  Understanding the integral function of the eight essential components of the communication process
• Basketball Awareness Test (1:08) 
  It is easy to miss something you’re not looking for
• Human Factors: A Quick Guide (6:11)
  Human Factors is about making it easier to do the right thing
• Effective Communication in Healthcare Organizations (1:34) 
  Effective communication is an essential element for providing safe patient care
• Raise Your Patient Voice - Song by Dr. Alex Hoechsmann (03:58)
  A fun song about patient collaboration by local ER physician, Dr. Alex Hoechsmann

Click here to return to the main Well Planned Action Series Page

For general inquiries, please contact us at PQI@IslandHealth.ca