Good Call Action Series

Good Call Action Series: An Interdisciplinary Opportunity to Improve the Call Experience  


Welcome to the Good Call Action Series!

Module One

Foundations of Good Call

Module Two

Walk in My Shoes

Module Three

Message Sent, Received, and Understood
Coming March 2023

Module Four

Progress through Process
Coming April 2023

Module Five

Sustaining the Gains and Spreading the Success
Coming May 2023


Have you ever wanted to improve the call experience? Be a Change Agent in your own work environment!

Click the link below to watch our 2-minute Good Call Action Series Recruitment video for details.

Good Call Action Series Recruitment from PQI Island Health on Vimeo.

Join the Good Call Action Series with a team of 3-7 Island Health interdisciplinary team members who are part of the on-call system for an awesome learning opportunity! (For example: Physicians, Nurses, NUAs, Allied Health, other Support Staff)

  • Between January-May 2023, learn QI tools and techniques your team can try right away for grassroots level change as part of the Good Call Action Series (designed by Physicians, Nurses and Allied Health staff)
  • Flexible 6 hour time commitment over 5 months (up to 6 hours of sessional payments available for physicians completing activities outside of clinical hours). Can be done in as little as 5-10 minute segments

More information here: Poster​Timeline​, Frequently Asked Questions

Interested in learning more? Email 

Do you have a passion for Quality Improvement? 

Are you a medical staff member interested in Quality Improvement but are not sure where to start?

Visit the Physician Quality Improvement page to learn more about opportunities to get involved with PQI or email