By the end of Module 2, you will be able to:
Describe the roles, skills, and workload within the call environment of each of the team members
Identify the process involved in on-call communication from each perspective.
Identify potential opportunities for improvement within sphere of control
Let’s get you started!
Each Module contains a set of videos and an Action Period Guide. While you can do these in any order, we recommend following our “playlist” below and then completing the Action Period Guide activities with your team members.
Module 2 Videos
The Cynefin Framework by David Snowden explained (watch up to 1:50)
Introduction to Human Factors Engineering (3:27)
Sphere of Control and Sphere of Influence (1:43)
Walk in My Shoes – Module Discussion & Action Period Tasks Explained (6:26)
Action Period Guide for Module 2
Required Activities:
Understanding the different roles and perspectives of your Action Series Team members, and what parts of the process they have sphere of control and sphere of influence over, will help you identify opportunities for improvement that you can test change ideas on during the later modules. The Team worksheet will guide you through two great activities.
- Team Worksheet – Be a Good Call Detective (25-30 minutes)
For change to be successful and spreadable, you need to continue developing awareness with your broader team. Share what you are doing early and often. The monthly Team Activity Update will help you do that!
Additional Resources:
Interested in learning more? Check out these additional resources:
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Click here to return to the main Good Call Action Series Page |
For general inquiries, please contact us at PQI@IslandHealth.ca