Good Call Action Series: Module 1 – Foundations of Good Call

By the end of Module 1, you will be able to:

Describe how and why miscommunication might happen in a clinical environment
Identify common ground that can help you create a strong Action Series Team
Create a communication plan to help engage the broader team

Let’s get you started!

Each Module contains a set of videos and an Action Period Guide. While you can do these in any order, we recommend following our “playlist” below and then completing the Action Period guide activities with your team members.

Module 1 Videos

Foundations of Good Call – Introduction (01:18)

How Miscommunication Happens (and How to Avoid it) (4:32)

Simon Sinek: Creating a Vision (1:58)

Discussion & Action Period Tasks Explained (04:10)

Action Period Guide for Module 1

Required Activities:

The first step to building a strong Action Series Team that can work towards improving the call experience is to identify your common ground and to figure out the logistics of doing the Action Series together. The Team Worksheet will guide you through four steps that cover the basics.

Team Worksheet – Building your Good Call Team (25-30 minutes)

For change to be successful and spreadable, you need to start by developing awareness with your broader team. Share what you are doing early and often. The monthly Team Activity Update will help you do that!