This onboarding checklist is designed to support contracted physicians and nurse practitioners in becoming practice-ready at Island Health owned and operated primary care sites. These activities should be completed before your first day in the clinic. Use this checklist if you are already practicing in BC. If you are new to BC or to primary care practice you need to complete the Pre-Boarding activities as well. The Family Physician and Nurse Practitioner Primary Care Resource Page contains pertinent information on the Primary Care Program and how to gain information on specific sites.
The Site Manager and Medical Leader who you met during the interview process and site tour are your main contacts.
- Administrative - Physician/Nurse Practitioner Activities
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- Offer letter signed and returned to Recruitment medstaffrecruitment@islandhealth.ca , if you have not received an offer letter, follow-up with the Site Manager.
- Confirm Credentialing has occurred, you will receive an email for the credentialing office Credentialing_Office@islandhealth.ca
- Confirm with Medical Staff Recruitment if eligible for any Rural and Remote Incentives medstaffrecruitment@islandhealth.ca
- Review and sign service contract and return to PCNMedAffairs@islandhealth.ca.
- Review and understand invoicing instructions attached to your contract, including how to complete and submit invoices for payment Hours Reporting and After Hours Premiums | Medical Staff [https://medicalstaff.islandhealth.ca/pma]
- Fill out the direct deposit from received from PCNMedAffairs@islandhealth.ca
- Register or update Excelleris health report delivery service Island Health Distribution of Diagnostic Results and Clinical Documents and LifeLabs. There are two pages to complete on the first link and one on the second link.
- Request Ministry of Health approval to access PharmaNet through PRIME [https://pharmanetenrolment.gov.bc.ca/info]. All prescriptions dispensed in a community pharmacy in BC are entered into PharmaNet.
- How To Enroll in Prime
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What You’ll Need:
- BC Services Card App BC Services Card. Must be set up on your computer or mobile device. [https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card]
- FOR NPs ONLY:
- BCCNM Registration Number: Your unique 4 or 5-digit license number.
- PharmaNet ID: Provided by BCCNM in your registration account.
- Workplace Administrator Email: For Island Health, use: PharmaNetEnrollment@islandhealth.ca
Enrollment Process Flow
- Identity Verification: Log in to the PRIME Enrollment Portal [https://pharmanetenrolment.gov.bc.ca/] using your BC Services Card app.
- Professional Info: Select "Individual Access" and enter your college and license details.
- Workplace Link: Enter PharmaNetEnrollment@islandhealth.ca as your PharmaNet Administrator.
- Terms of Access: Review and sign the Ministry of Health Terms of Access.
- Confirmation: Once approved, your GPID is generated and shared with Island Health to update your Cerner profile.
Results Management –to receive Island Health results and clinic documents electronically [https://medicalstaff.islandhealth.ca/ms-onboarding-getting-ready#Island…]
Learning Hub account Set up an account at Learning Hub, all recommended Island Health courses are available through here, courses are listed under Recommended Courses. You will require an Island Health email. [https://learninghub.phsa.ca/Learner/Home]
Sign up for a Pathways account. Link to Pathways (Medical Care Directory and Community Service Directory) Pathways | Welcome to Pathways
Consider Associate Privileges, NPs and FPs who work in community settings may apply for associate privileges at the hospital site nearest to their practice. Associate privileges give you the ability to order outpatient services for your patient (such as outpatient iron infusions). It also gives you ID for physical access to the hospital, and access to the library services with applications such as UptoDate for your mobile. Have a conversation with your Medical Lead to discuss.
Site Manager/Coordinator Activities that Physician/Nurse Practitioner need to confirm.
- Island Health email and network access created should receive via email from Site Manager.
- Confirm photo ID and access card with Office Coordinator or Clinical Nurse Leader
- EMR access initiated:
- MEDFAR MYLE, Telus Med Access, Telus CHR or OSCAR, Site Manager will provide login information.
- Cerner, Site Manager will provide login information.
- EHR Access Cerner - allows read only access to: PowerChart for patient information; PACS (InteleViewer) for viewing medical images; and the eHealth Viewer (CareConnect) for access to provincial clinical information across BC.
- Receive the Orientation schedule including site contact and mentor assigned for site orientation from the Site Manager or Office Coordinator.
- Policies
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Island Health policies provide a shared foundation for how we practice and interact with one another. As you begin your work with Island Health, we encourage you to review the following core policies, which are especially relevant to everyday practice and professional conduct:
- Primary Care Site Contracted Healthcare Professionals
- Code of Conduct
- Confidential Information - Privacy Rights of Personal Information Policy
- Confidential Information - Third Party, VIHA Business & Other Non-personal Information
- Conflict of Interest
- Respectful Workplace Policy
- Theft, Fraud & Corruption Policy
- Information and Data Governance
- Indigenous-specific Anti-Racism and Discrimination policy
- Recommended Courses
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Recommended courses with links. Registration in the Learning Hub is required.
- Personal - Optional
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- NPs add name to Health Connect Registry to find a family physician or nurse practitioner for yourself/your family.
- FPs, Doctors of BC, offers a dedicated Primary Care Provider Matching Service to help physicians and medical trainees find a family doctor Physician Health Program (PHP) .
- Register for Doctors of BC for health benefits and remuneration for payments for CMPA. https://www.doctorsofbc.ca/
- FPs join your local Division of Family Practice Divisions of Family Practice | Divisions of Family Practice/NPs check to see if you can join your local chapter.