Register now for the Good Call Action Series

Posted on: January 11, 2024

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Making, receiving and responding to calls about patient care can be stressful and complicated. The Good Call Action Series was created locally by Physicians, Nurses, Clerks, Allied Health and other Support Staff as an opportunity for teams to test their ideas to improve their call experience.

The Action Series teaches you tools and techniques you can use right away and apply to other problems in the future. Each area has unique challenges and the best people to identify opportunities for improvement are the ones who are doing the work.

To sign up or learn more, complete the short Good Call Action Series Expression of Interest form or email PQI@islandhealth.ca  or Julia.Porter@islandhealth.ca​.

Feedback from previous participants:

“It was nice learning new skills and tools then getting to choose how we applied them." 

“I cannot express the incredible value in getting together with your colleagues and finding common ground. This work needed to be done and Good Call gave us a platform to get started."

“The Action Series gave us a reason to get together and start talking about the current state and what we could do to change it."

 
Action Series highlights:

  • Flexible time commitment, less than 6 hours spread over 5 months. Approximately 10-20 minutes of videos and 45 minutes of team activities per month. Videos and activities can be done in as little as 5-10 minute segments. (Up to 6 hours of sessional payments at the JCC rate is available for physicians completing activities outside of clinical hours)
  • Learn tools and techniques your team can try right away for grassroots level change to improve the experience for people making, receiving and responding to calls about patient care in your area
  • Participate in teams of 3-7 – must include at least two different roles (e.g. Physicians, Nurses, Unit Clerks, Allied Health, etc.); can be between physician groups or interdisciplinary teams

              Example team compositions:

    • 1 RN, 1 LPN, 1 NUA, 1 SW & 1 Physician
    • 1 OT, 2 LPNs & 1 Clerk
    • 3 ERPs & 3 Surgeons
    • 2 Physicians, 2 RNs, 1 NUA & 1 RT
  • This round of the Good Call Action Series is running February 5th to June 9th, 2024 – the deadline to sign up is January 21st

Check out this 2½ minute Good Call Action Series Recruitment video, our Frequently Asked Questions, and the Recruitment One-Pager ​for more information.

Interested in getting more details? Visit the Good Call Action Series webpage or watch the Orientation Video (5:51 mins), which includes information on how Good Call was created, as well as details on how the action series works and how to fit the activities into already busy days.

Want to join but aren't sure about building a team? We recommend asking two friends you work with to try it with you! Ideally, ask at least one person in a different role who is also involved in making, receiving or responding to calls about patient care (e.g. Nurse, Physician, Unit Clerk, Allied Health staff). For more information, please check out this short video on the Top Three Questions about Building an Action Series Team.

To sign up or learn more, complete the short Good Call Action Series Expression of Interest form or email PQI@islandhealth.ca or Julia.Porter@islandhealth.ca.