Island Health has updated access to some internal systems. For most medical staff, no action is required.
What remains the same?
If you access the Island Health intranet from outside the organization, you will automatically be redirected to a web version containing the same information, resources, and links.
If you routinely use the Medical Staff website, Cerner, MOCAP, Outlook, or UpToDate, you can continue accessing these tools as you do today.
What is changing?
Some older internal Island Health applications accessed remotely will require a secure connection using Citrix or VPN including:
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connect.islandhealth.ca
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services.islandhealth.ca
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selfservice.islandhealth.ca
If you do not use these systems, you do not need to do anything.
If you believe you require remote access but do not currently use Citrix or VPN, please visit:
If you require assistance, please contact HR Access Helpline Monday to Friday 8:00 am to 4:00PM Toll free: 1-888-296-3963 or Email: hraccess@islandhealth.ca
Thank you for your patience as these changes are implemented. We will continue to share updates if additional actions are required.