Posted on: July 19, 2024
Island Health, and many institutions globally, have been impacted by a large-scale Microsoft systems issue. Our immediate concern is supporting staff and medical staff to deliver continuity and quality of care to the best of our abilities while this disruption is resolved. We recognize there will be impacts today to our services and programs. Island Health has stood up an Emergency Operations Centre to lead our response.
What you need to know:
Individual devices
Please attempt to reboot the device up to 8 times to see whether this will resolve the issue. The Cerner EHR itself can be accessed from devices that are able to be used. However, access to provincial systems such as PharmaNet and CareConnect is impacted. In addition, you will likely experience delays or see gaps in results due to this disruption.
The BC Health Service Desk and Clinical Service Desk are attended 24 Hours X 7 Days
On-site: 18777 | Local: 250.370.8777 | Toll-free: 1.877.563.3152
If there is an issue with the calls, please use the Workaround:
Workaround
In the interim, for self-service options, please access the Island Health IM/IT Self-Service Portal (SSP) at: https://healthbc.service-now.com/sp_viha
- Incidents can be logged directly via “Something Not Working"
- The Service Desk Agent CHAT function is still available
Service Delivery
Please speak to your manager if the system issue is impacting your ability to do your work today beyond what the IMIT Service Desk is able to address. Your manager will escalate issues for resolution locally or through the EOC as required.
We will update this page throughout the day as we have more information to share.
Your patience and continued focus on those we serve, and each other, is appreciated.