ROGERS Cellular Network Outage Nationwide, PROBLEM

Posted on: July 8, 2022

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TODAY Friday July 8th, 2022

All Island Health

ROGERS Cellular Network Outage

Nationwide

What is the Impact?

Rogers has been experiencing a Canada-wide service outage since this morning, which is impacting all cellular devices that are connected through Rogers as the provider. This outage is impacting incoming and outgoing cellular calls and other cellular related services – and has the potential to disrupt our scheduling and on-call operations:

  • Rogers cellular clients are still unable to send or receive phone calls; SMS (texting) is also still UNAVAILABLE
  • ALL services that are reliant on the Rogers Cellular Network are impacted, and will continue not to function until the network has been restored to normal availability
  • Rogers have advised us that they are beginning to restores services, but that this will take several hours and into the weekend

Please note that the BC Service Desk and Clinical Service Desk is still available by phone at:

On-site: 18777 | Local: 250.370.8777 | Toll-free: 1.877.563.3152

Action to Take

  • Please reach out to on-call staff and medical staff in your areas immediately to secure an alternate call number for the evening and weekend.
  • Departments whose on-call call-list gets dispatched through the switchboard needs to email PSRJHVGHSwitchboard@islandhealth.ca with an updated list containing alternate numbers as soon as possible.
  • Staff and medical staff with a Rogers cell phone, who are looking to take shifts, need to monitor the online portal and their email for offers during the outage.
  • Individuals who do not have an alternate phone outside of a Rogers phone can reach out to their leader, who can contact mobilityoperations@islandhealth.ca and we will try to provide a temporary phone, as far as possible.
  • Community Health leaders whose staff are having issues checking in and out are to ensure staff use a land line where able (ex. client home or other location) – and are aware of ‘working alone downtime’ procedures.

Thank you for your patience!

IM/IT and NTT Data Canada are aware of the problem, ROGERS is working to resolve the issue.

The BC Health Service Desk and Clinical Service Desk are attended 24 Hours X 7 Days

On-site: 18777 | Local: 250.370.8777 | Toll-free: 1.877.563.3152

For self-service options, please access the Island Health IM/IT Self-Service Portal (SSP)

at: https://healthbc.service-now.com/sp_viha

IM/IT Reference: INC1580924