Posted on: August 18, 2022
Enroll in the Saegis Communicating Unexpected Outcomes (CUO) Train-the-Trainer program and become a facilitator this Fall 2022
When an unexpected clinical outcome occurs, we know the experience can be devastating for the patient, their family and the healthcare professionals involved. Island Health is committed to ensuring that the disclosure of unexpected clinical outcomes occur in a timely, transparent, consistent and supportive manner.
As outlined in the Canadian Disclosure Guidelines, “emerging research indicates that healthcare providers receive very little support after a patient safety incident occurs. Feelings of sadness, failure to health and overwhelming guilt can erode healthcare provider's self-esteem and drain them emotionally and physically (pg. 16)."
By becoming a Saegis Communicating Unexpected Outcomes (CUO) facilitator, you can help change that.
At this time, we are urgently seeking to identify staff, medical staff and leadership champions within Island Health to participate in a 15 hour online training course (Saegis Train-the-Trainer (TTT)) to become a Saegis Communicating Unexpected Outcomes (CUO) facilitator*. This Saegis TTT course will be delivered weekly in 2-hour sessions, spread over seven consecutive weeks (September 14th to October 25th).
There are 3-4 spots remaining for our Fall 2022 sessions that we are aiming to fill by August 31st, 2022. Once you become an accredited Saegis facilitator, you will be required to deliver Saegis CUO training 3x a year to maintain accreditation (~18 hours annually).
By enrolling in the Saegis Communicating Unexpected Outcomes (CUO) Train-the-Trainer course you can:
- Improve you and your team's transparency and communications with patients/families
- Develop enhanced communication skills
- Effectively support your team, patients and families when faced with difficult circumstances
- Help reduce feelings of isolation and facilitate a culture of patient safety
If the weekly online Saegis TTT format does not work for you, but you are still interested in being trained as a Saegis Facilitator, another option is to join a 2-day, in-person Saegis TTT course that is being hosted by the BC Patient Safety & Quality Council on October 27th & 28th, 2022.
Island Health is committed to growing its Saegis CUO facilitator cohort, which includes training medical staff, staff and leaders like you to deliver this great disclosure education! Reach out to the Disclosure Project Lead to register as a Saegis facilitator: qps@islandhealth.ca or Xela.Rysstad@islandhealth.ca
* These courses are CME accredited and compensated for physicians who sign-up to be Saegis CUO trainer.