In February, several medical staff reported difficulties accessing Island Health sites with their proxy card. Security Control (SECCON) has confirmed there was an unintended deletion of 381 records, which has impacted some medical staff.
The deletion occurred when an outdated data server was overloaded with records. Unfortunately, there is no way of determining whose access cards have been impacted. Sporadic deactivations may occur until the server capacity issue is addressed by SECCON.
What to do if you find that your card is unexpectedly not working:
- Please report your issue to: SECCON@islandhealth.ca
- If your photo ID is expired, you will be redirected to Credentialing and Privileging to request a renewal.
- Security officers have keys and are available to assist with access.
- Loaner access cards are available for day use, if required, from the onsite security office. Photo ID will be required to receive access assistance and/or a loaner card.
We are very sorry for any inconvenience that medical staff may have experienced. Please find more information below on how to renew your photo ID and access card.
New Requirements for Renewal of Photo ID and Access Cards
- All Island Health staff and Medical Staff are required to wear a valid Island Health photo ID at all times, as per Island Health’s Photo Identification Policy.
- Island Health photo ID expires every five years; access cards expire on the date that photo ID expires.
- Medical staff should pro-actively monitor the expiry of their photo ID and request renewal prior to the expiry date to avoid any potential delays or access issues.
- At this time, access cards will not be automatically deactivated at expiry; however, any required/requested changes to access cards (i.e. add site) will not be made until the expired photo I.D. is updated.
How to renew your Photo ID and Access Card:
- Contact the Credentialing and Privileging office at Credentialing_Office@Islandhealth.ca Please note:
- Your current ID badge # and a new photo are required to request a renewal.
- Typical turn-around time after submission of the request is two to five business days.
- Photo ID and Access Cards can be picked up at the onsite Security office. Pick up information will be provided to you by the Credentialing Coordinator managing your file.
Photo ID and Access Cards for New Providers:
- The Credentialing and Privileging team requests these on behalf of new providers as a part of the credentialing and privileging process.
- Typical turn-around time after submission of the request is two to five business days.
- Photo ID and Access Cards can be picked up at the onsite Security office. Pick up information will be provided to you by the Credentialing Coordinator managing your file.
Changes to Photo ID and/or Access Cards:
- Changes to photo ID and/or access cards must be requested by contacting Credentialing_Office@islandhealth.ca
- Any changes to access cards that are expired will not be made until the expired photo ID card is updated, including a new photo.