Winter Surge Tip of the Week - Optimizing the Community Virtual Care Program at Discharge

Posted on: January 27, 2023


Tip: Did you know that the Community Virtual Care program is available to support patient discharges? Community Virtual Care is a free, innovative Island Health program that uses remote patient monitoring, virtual visits and the telephone to support clients to better manage a range of health conditions from the comfort of their home.

Clients can self refer by calling the Community Access line for their region.

1:1 support and health monitoring is provided by registered nurses, and includes:

  • Monitoring biometrics and symptoms 7 days a week.
  • Helping clients recognize when to seek care from the Primary Care Provider vs when to seek Emergency Services.
  • Communicating concerns and client progress back to the client's Primary Care Provider.
  • Supporting clients to be proficient and confident in managing their condition.
  • Collaborating care with other members of the client's health care team.

Chronic Conditions

  • CKD
  • COPD
  • Heart Failure
  • Diabetes
  • Hypertension

Acute Conditions

  • Influenza
  • COVID 19


Clients are on-boarded within a week of referral (sooner for COVID-19 and Influenza clients).

Referrals can be made by care providers through the following Community Health Services pathways: local referral numberfax, and Internal CHS referrals which can be made in Paris.

For general program information, contact or 11928 (M-F) or  email​ seven days a week for referral inquiries.