CODE GREY OVER: Global Windows IT Disruption

Posted on: July 20, 2024

At the Saturday (July 20) Emergency Operations Centre (EOC) meeting, a decision was taken to communicate an 'all clear' from the Code Grey as the overwhelming majority of systems and services have now returned to normal operations.

Clinical and IMIT leads reporting into the EOC structure noted there are still several systems and multiple individual devices which still need to be addressed. However, based on the assessment of the team leads, and the ability to deliver appropriate and safe patient care, it was time to end the Code Grey and return to normal operations.

IMIT and Clinical teams are continuing to work throughout the weekend with all areas still impacted to address remaining system and device issues. They also have a focus on ensuring programs which will restart their regular weekly services on Monday morning have systems and devices ready to support care teams and patient services.

The EOC will continue through the remainder of the weekend and into Monday morning to support the on-call structure as required. Please continue to escalate CrowdStrike related issues through the existing channels you have used since overnight Thursday.

WHAT YOU CAN DO TO HELP OVER THE WEEKEND:

  1. If you have a device which is still showing a blue screen error, or are a team leader with team members with blue screen errors, and haven't yet reported this into the IMIT Service Desk please ensure you do so the request can be logged and the issue addressed. The IMIT Service Desk is attended 24 hours a day/7 days a week. Call 18777 (250-370-8777 or toll free 1-877-563-3152).   
             
  2. If you know of other devices other than your own within your area with blue screen errors, please ensure your leader is aware so they can work with the impacted individual and the IMIT Service Desk to address the issue.
     
  3. An IMITCommunication came out on Sunday, July 21st, providing information on regional locations remote working staff can bring their devices into next week to get their blue screen error addressed. If you work remotely, please check your email or this intranet post to find out more information on where and when you can bring your device in to have your issue addressed.
     

From July 22 to 26, 2024 from 08:00 hrs to 16:00 hrs

Current Island Health Onsite Assistance Locations:

• RJH PCC 150

• VGH Library

• CDH Trailer #2

• NRGH 2050 (A & B)

• WCGH 2335A​

• CVH Meeting Room 1

• CRG Meeting Room 7​

All Leaders have been asked to review their sites/service areas in preparation for Monday so any devices with blue screen errors are logged with the IMIT Service Desk for resolution, as well as to reach out to staff who currently can't use their Island Health device to update them with the above information.

Thank you for your commitment to working through this difficult time, ensuring we put forward our best efforts to continue to provide high-quality, safe care for the patients, clients and residents in our trust.

And a special thanks to our IMIT, Clinical and other teams and leads – many of whom have been working almost non-stop for the past two days – who responded quickly and have worked diligently to ensure clinical and support services were minimally impacted.
 

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